Exemplo do que torna o suporte da PokerStrategy um dos melhores do mercado

    • Nhoca
      Nhoca
      Bronze
      Inscrição: 10-25-2008 Posts: 1.837
      Este excerto é directamente tirado de 2 chats com o suporte da 888Poker, e durou mais de 3,5 horas. Santa paciência a minha, que quando tenho razão insisto (e quando não tenho, admito).

      Serve isto também para os administradores da PokerStrategy verem como um membro pode ficar contente se os erros forem admitidos (e mais ainda se forem corrigidos, mas isso é mais utópico):


      PARTE 1


      Please wait for a site operator to respond.
      You are now chatting with 'Christine'
      Please wait while I transfer the chat to 'Grace'.
      You are now chatting with 'Grace'
      Grace: Hello
      you: hello, Grace
      Grace: Hello
      you: to what do I owe the pleasure?
      Grace: How are you doing?
      you: Well, lots'a stuff happening, but not much you'd be interested in. Thanks for asking, though.
      you: so, to what do I owe the pleasure of being contacted by the online support?
      Grace: : )
      Grace: How about an offer?
      you: It's never bad to be offered things, as long as you have a choice whether you want them or not. So let's hear it!
      Grace: May I have your account username please
      you: Nhonhoca
      Grace: How much are you depositing?
      you: I have no plans on depositing at all... I was just checking my cashier to try and find out why apparently there were an extra 0.35$ on my account after I finished playing.
      Grace: You probably won the amount
      you: It could have happened, but it is unlikely since I keep track of how much I enter the tables with, and how much I leave.
      you: I have made mistakes in the past though, so I'm not thinking too much into it
      Grace: Ok how about depositing now ?
      you: I have already told you I have no intention of depositing right now
      you: maybe someday, but not now thank you
      you: So, I'm starting to guess that bonus was only intended to depositors?...
      Grace: Yes
      you: Ok then, nevermind the bonus. Is there anything else you wanted to tell me?
      Grace: Not at this time
      you: Then please just answer me this question: I have started playing thanks to a sponsorship by PokerStrategy, and have played on and off for a while now. I would like to know if I have already wagered enough to be allowed to withdraw, and if there are any restrictions to that.
      Grace: I do not see any wagering left on your account Pedro
      you: I don't plan on withdrawing right now, but as I am enjoying the new software I'm thinking of playing here more. Before I do, though (and before I think of a deposit), I want to make sure I can withdraw freely
      you: So, should I want to withdraw right now, what would I need to do?
      Grace: Yes
      you: Sorry Grace, but that does not answer my question at all
      you: "should I want to withdraw right now, what would I need to do?"
      Grace: You can cashout via wire transfer
      you: How, exactly, would that work?
      Grace: You will need to contact your bank for that information
      you: What other methods are available to me?
      Grace: You can cashout via Visa
      Grace: You have to deposit with the option first though
      you: I do not have Visa... What about Skrill (moneybookers). Is that an option? Does it require a previous deposit as well?
      Grace: Sure
      you: Ok. Thank you for the info.
      you: Oh, one more thing
      you: can you explain me how the status cashback works?
      Grace: How to earn Status Points (SPs) and Bonus Points (BPs)
      Grace: Status Points (SPs) are earned for every game or tournament you play.
      Grace: Bonus Points (BPs) are used to clear your pending bonuses. BPs are accumulated only if you have an active pending bonus; check your bonuses in the 'Get Rewards' page in the Cashier.
      Grace: You can earn SPs and BPs by:
      Grace: Playing in poker ring games -earn 2 SPs + 2 BPs (if applicable) for every $1 of your contributed rake.*
      Grace: Playing poker tournaments -earn 2 SPs + 2 BPs (if applicable) for every $1 of tournament fee.
      Grace: Playing casino games (from your poker account) -earn 1 SP + 1 BP (if applicable) for every $16 wagered in the casino
      you: Ok, what about the Cashback? How does it work?
      Grace: It takes 3 days to process plus another 1-2 business days to reach your Moneybookers account
      you: but what IS it?
      Grace: You can cashout your bankroll
      you: carry on...
      Grace: Thank you for chatting with me, Is there anything that I can assist you with further?
      you: you didn't answer my question
      you: I did not ask about cashing out
      you: I asked about cashback!
      Grace: You will have to contact pokerstrategy in regards to this issue
      you: But it's nothing related to PokerStrategy
      you: It's in your own personal rewards page
      you: here, I'll link it for you
      you: http://www.888poker.com/rewards/statuses-overview.htm
      Grace: You need 1000 points
      you: Even if I do need 1000 points, that helps me nothing in knowing what cashback is...
      you: And I really doubt I need 1000 points
      you: because, see...
      you: Iron Status has a Cashback of 2%
      you: yet, as soon as I get 10 points, I'll be upgraded to chrome
      you: so, if I need 1000 points to have cashback,
      Grace: Yes
      you: and with 11 I'm already past the Iron status,
      you: how would the 2% cashback be usable by the iron?
      Grace: No you need 1000 points
      you: ok. So I need the 1000 points. And when I get 1000 points, what happens?
      Grace: You can convert it to cash
      you: oh, I'm starting to get it now. And how does that conversion happen?
      Grace: You can convert the points once you reach it
      you: and the 2% means 1000 points = 20$ ?
      Grace: You cannot convert any at this time you do not have the required amount of points Pedro
      you: I know that. But did I make the conversion right?
      you: Since the points have no units,
      you: and I don'k know if they'll be converted to dollars or, say, cents,
      you: that's why I'm asking.
      you: Given a cashback of 2%, do 1000 points equal 20$?
      Grace: $1000 is equal to $10
      you: wouldn't that be 1% then?
      Grace: Yes
      you: I'm confused then
      you: Given a cashback of 2%, do 1000 points equal 20$?
      Grace: It equals to $10
      you: you just told me that would be 1%. Now you tell me it is 2%
      you: What gives?
      Grace: I said it equals to $10
      you: on what cashback conversion rate, exactly?
      Grace: That is the offer
      you: Let's suppose a platinum member wants to cashback 1000 points
      you: how much money does he get?
      Grace: The conversion is different in that case
      Grace: How to earn Status Points (SPs) and Bonus Points (BPs)
      Grace: Status Points (SPs) are earned for every game or tournament you play.
      Grace: Bonus Points (BPs) are used to clear your pending bonuses. BPs are accumulated only if you have an active pending bonus; check your bonuses in the 'Get Rewards' page in the Cashier.
      Grace: You can earn SPs and BPs by:
      Grace: Playing in poker ring games -earn 2 SPs + 2 BPs (if applicable) for every $1 of your contributed rake.*
      Grace: Playing poker tournaments -earn 2 SPs + 2 BPs (if applicable) for every $1 of tournament fee.
      Grace: Playing casino games (from your poker account) -earn 1 SP + 1 BP (if applicable) for every $16 wagered in the casino
      you: I know it's different. The platinum member has an 18% cashback. So, how much money would he get from converting 1000 points?
      Grace: He get $180
      you: So how can a 18% conversion rate convert 1000 points to 180$, but a 2% conversion rate convert 1000 points to only 10$? Please explain this to me.
      you: I don't understand the mathematics in that.
      Grace: Please check the link
      you: what link?
      Grace: The rewards link
      you: this one? http://www.888poker.com/rewards/statuses-overview.htm
      Grace: Yes
      you: Ok, I'm there. What do you want me to check?
      Grace: Please check the statuses and the relevant rewards
      Chat session has been terminated by the site operator.
  • 22 respostas
    • Nhoca
      Nhoca
      Bronze
      Inscrição: 10-25-2008 Posts: 1.837
      PARTE 2

      Please wait for a site operator to respond.
      You are now chatting with 'Paola'
      you: Hello Paola
      you: I'm sorry to bother you, but I have just been hung up by "Grace"
      Please wait while I transfer the chat to 'Andreea'.
      You are now chatting with 'Andreea'
      you: could you please transfer this chat to her?
      you: Oh, hello Andreea
      Please wait while I transfer the chat to the best suited site operator.
      You are now chatting with 'Emma'
      you: Hello Emma.
      Please wait while I transfer the chat to 'Belinda'.
      You are now chatting with 'Belinda'
      you: Hello Belinda
      you: I'm sorry to bother you, but I have just been hung up by "Grace". Could you please transfer this chat to him/her?
      Belinda: ok
      you: thank you!
      Please wait while I transfer the chat to 'Grace'.
      You are now chatting with 'Grace'
      you: Hello Grace
      Grace: Hello
      you: It seems you have hung me up just a while ago during our chat
      Grace: I got disconnected
      you: I find that hard to believe, but I'll let it slip
      you: You told me to check the Personal Rewards page~
      you: but if you remember, I pointed you towards that page in the first place
      you: which should be some indication that was already aware of its contents
      you: hereby meaning that my question to you was beyond what is explained in said page
      Grace: You asked many questions you asked about cashout previously and depositing as well
      you: My questions about cashing out were answered and I was satisfied with that. It is cashback I am talking about
      you: you gave me some understanding about what it is
      Grace: You need 1000 points in order to get the rewards
      you: but some doubts still remained
      you: and those were about the conversion
      you: Specifically,
      you: how can a 18% conversion rate convert 1000 points to 180$, but a 2% conversion rate convert 1000 points to only 10$? Please explain this to me, since I do not understand the mathematics in that
      Grace: I said 1000 points give you $10
      you: You did. And you said that corresponded to a 2% cashback rate. But you are not answering my question.
      you: Grace, I'm waiting here. Could you please answer me?
      Grace: Do you mind holding for one moment, please?
      you: Ok then.
      Grace: Thank you for holding.
      you: You are welcome
      Grace: The offer is based on statuses
      Grace: So the calculation may vary
      you: What are the values, expressed in percentages, shown in the "Cashback" line of the table on that page?
      you: Values like "2%" for Iron and "18%" for Platinum
      you: what do they mean?
      Grace: You get the rewards based on your status
      Grace: You start at the blue level
      you: thank you for being thorough, but I don't need you to explain everything, as some things I already understand
      you: I simply ask what those values mean
      you: Values like "2%" for Iron and "18%" for Platinum
      Grace: It is not based entirely on percentages
      Grace: You get points and earn more once you climb the statues
      Grace: http://www.888poker.com/rewards/introduction/climb-the-statuses.htm
      Grace: Click the link for further details
      you: wait a second, please
      you: I still don't quite get it
      you: I see the difference in reward points gained per status point
      you: yet,
      you: how can a 18% conversion rate convert 1000 points to 180$, but a 2% conversion rate convert 1000 points to only 10$?
      Grace: It is simply the more you play and the higher your status the
      Grace: The rewards varies
      you: yes, but in the pages I see that the Cashback value is 2%, yet it seems to be only 1% taking into account it converts 1000 points to 10$. However, gold members get 180$ per 1000 points, on a cashback value of 18%, just like it says on the site
      you: so why does it say 2% in there?
      Grace: That is the amount of rewards that can be earned per status point
      you: I'll reformulate the question: how can a 18% cashback rate convert 1000 points to 180$, but a 2% cashback rate convert 1000 points to only 10$?
      you: it does not make sense.
      Grace: The Platinum conversion is much higher
      you: it is 18%
      Grace: It is based on status not percentages
      Grace: I just made a referrence
      you: I am only quoting the percentages presented on the site
      you: I am not making anything up
      you: you can confirm that yourself, here: http://pt.888poker.com/rewards/statuses-overview.htm
      you: it claims a cashback conversion of 2% for Iron and 18% for Platinum
      you: so how can the iron get 10$/1000points, while platinum gets 180$/1000points?
      Grace: It is not percentage based
      you: Why are there percentages on the site, then?
      Grace: It is there to show the percentage you can receive it is not an actual calculation
      you: Then please tell me how I can receive 2%, supposing I am an Iron member.
      Grace: Once you reach your points you can see how much you can convert on the my profile tab
      you: I can see the amount right now, even though I am not allowed to convert
      you: the rate is 1% though.
      you: but the Cashback says 2%
      Grace: It is not percentage based
      you: If, as you said, it shows the percentage I can receive,
      you: how do I receive it?
      Grace: You can check from that tab
      you: what tab?
      Grace: You can also check your Status Points and Reward Points at any time on the 'My Rewards' page - your personal online Rewards space. Just click on your rewards status icon in the lobby or 'My Rewards in the 'My Profile' tab to get there
      Grace: I cannot give you a standard amount it is based on how you play
      you: I have checked the tab,
      you: and the conversion rate I am given is 1%
      you: but the site says 2%,
      you: so, how can I get the 2%?
      Grace: it is not percentage based
      Grace: You earn the points based on your status
      you: you just told me that
      you: and I quote
      Grace: Yes
      you: "It is there to show the percentage you can receive it is not an actual calculation"
      you: therefore, if 2% is there,
      you: then that means I can receive 2%.
      you: How?
      Grace: Your basis is on via percentage I am telling you it is based on your status and how you play at this time you cannot convert because you do not have the required points you simply have to play more
      you: Why is there a 2% being displayed on that page, if 2% cannot be achieved?
      Grace: It is not based on percentage once more it is based on your status
      you: What does that percentage on the site mean? Why is it there?
      Grace: It shows the cashback but is entirely based on status
      you: Yes. And since it is based on status, someone with Iron status has 2% cashback. How can they get that 2%?
      Grace: You can check from the my profile tab the amount you can convert you simply get rewarded by your status
      you: I have checked, and it corresponds to 1%
      you: but the page says I am entitled to 2%
      you: if I were to meet the criteria to convert, how could I get those 2% claimed?
      Grace: Do you have 1000 points?
      Grace: Once you reach the required amount you can click the my bonuses tab and click "convert"
      you: I do not have them, but if I were to have them, they would be converted at a 1% rate
      you: the page claims a 2% rate can be achieved
      you: how?
      Grace: Once you reach the required amount you can click the my bonuses tab and click "convert
      you: to 2%?
      you: 1000 points to 20$?
      Grace: No you simply have to play more to reach accummulate the points as well as the status
      Grace: Your basis is percentage when I told you it is not based on that
      Grace: It is based on your status
      you: yes, I know. but my status is not giving me points at a 2% rate
      you: for that, I would need 2 reward points per status point, or alternatively, to be able to convert at a rate of 0.02
      you: but I am being given 1 reward point per status point, and a conversion rate of 0.01
      you: therefore, I am not getting the 2% cashback
      you: so, is it possible?
      Grace: Your status is not percentage based as mentioned before
      you: A percentage is displayed on that page, regarding my status
      you: what does it mean, specifically?
      Grace: It is based on your status and the amount of points you have
      you: ok, and what is it useful for?
      you: what does it indicate?
      Grace: You simply get rewarded for the status and the more you play you cannot convert your points at your present status
      you: What does the percentage indicate, please?
      you: give me a clear straightforward answer
      Grace: It shows the cashback but is entirely based on status
      you: ok, it shows the cashback
      you: so, given a status of Iron, what is the cashback?
      Grace: What cashback will you receive?
      Grace: When you clicked the my profile tab what did you see?
      you: the options to convert my points to money, at a conversion rate of 0.01
      you: but if my points are being generated at a 1:1 rate, and converted at a 1:0.01 rate, then I am getting 1% cashback
      Grace: Can you convert the funds?
      you: I cannot, because I can only convert to a minimum of 10$, requiring 1000 points, which I don't have
      Grace: Exactly that is what I am telling you, you need to play more I cannot give you an exact figure it is entirely based on how you play
      you: I don't want to convert right now!
      you: I want to know why I am told I am getting a 2% cashback,
      you: when in fact I only get 1%!
      Grace: At you present status you do not have the required points do you?
      you: why would that be relevant?
      you: I told you I'm not looking to convert
      Grace: Because it is based on status and points
      Grace: Not percentages
      you: I know that
      you: but the site displays a percentage
      you: does it not?
      Grace: Yes once you have the points you wish for me to give you an exact number on how you can get the rewards but I cannot
      Grace: it is based on how you play and the status you have
      you: Ok, what does that percentage mean? Why is it there?
      Grace: It is based on your status and the amount of points you have and can achieve
      you: I did not ask what it is based on
      you: What does it mean?
      Grace: I gave you all this information before
      you: Why is it there?
      Grace: It is there to give you an idea of the returns
      you: If you did, you were not clear, as I did not understand. Please answer again, in a clear fashion
      Grace: It is not percentage based
      you: It is there to give me an idea of the returns.
      you: Ok. How does it work?
      you: What idea do I get from "2%"?
      Grace: You are still using the percentage as you basis
      Grace: It is based on status
      you: You are deviating from the question
      Grace: The higher your status the larger the reward
      you: Please, do not deviate from the question
      you: you told me the percentage is there for me to get an idea of the returns
      you: And I asked what idea do I get from a percentage of 2%
      Grace: It simply mean you get more for playing more simple as that
      Grace: You are asking me for a number which I cannot give you
      you: oh. And if 2% means I get more for playing more, what does 18% mean?
      you: this is a very strange code.
      Grace: It is based on how you play and the time frame
      Grace: You are still using the percentage as you basis
      you: I am using what I see
      you: there is a percentage on the site
      you: I am asking you what it is doing there
      Grace: Do you not see statuses?
      you: I do.
      Grace: It is based on that
      you: I did not ask what it is based on
      you: I asked what it means.
      Grace: I answered you
      you: You said it is to get an idea of how much return I will get
      you: and I asked how much return does 2% mean
      Grace: Yes and I told you you can check that on the my profile tab
      you: supposed I am a Iron member, with 1000 reward points to convert
      you: what does the 2% percentage mean?
      you: as far as return is concerned?
      Grace: You get your return on the basis of the Iron status
      you: How much is that?
      Grace: It is not a specific number it is based on how you play
      you: given 1000 points to convert, at the Iron status, which grants 2% cashback?
      you: Given these specific conditions
      you: 1000 points. Iron.
      you: How much is that?
      Grace: 'That is not the condition it is based on your status
      Grace: You are asking for a specific number
      you: My status, hipothetically speaking, is that SPECIFIC one.
      Grace: I told you how you can check
      you: We are speaking hipothetically
      Grace: I am not
      you: so that I can understand
      you: I am.
      Grace: I am telling you what it is
      you: Please, explain to me in hipothetical terms, that I understand.
      you: Those terms are:
      Grace: I am not speaking in those terms
      you: I am an Iron member. I have 1000 points to convert.
      Grace: Check the my profile tab in that case
      you: How much does the 2% cashback amount to?
      you: When I do check it in that case, what will I see?
      Grace: You are asking me for a specific number I cannot give you that it is based on how you play
      Grace: http://www.888poker.com/rewards/introduction/climb-the-statuses.htm
      you: You can.
      Grace: Please check via the link
      you: I just gave you all the data necessary to the calcularion
      you: calculation
      Grace: Your basis is percentage
      Grace: I will not
      you: Where is my basis percentage?
      you: I am an Iron member. I have 1000 points to convert. How much will it amount to?
      you: (the iron member has a 2% cashback, as stated in the page)
      you: (but that is only to give me an idea)
      you: (not to calculate)
      you: so, what will it amount to?
      Grace: It is based on your bankroll and you status
      Grace: I cannot give you an exact number
      you: Suppose a bankroll of 0$
      you: And a status of Iron.
      you: And 1000 Reward Points
      Grace: You get $10 if you convert $1000
      you: if I convert $1000? or 1000 Reward Points?
      Grace: Reward points sorry
      you: ok
      you: So let's do the same calculation, only this time suppose I am Platinum and have 1000 Reward Points
      Grace: You get more I will not give you a specified number
      you: why won't you?
      Grace: You are asking for a specified number and I cannot give you that
      Grace: It is based on how you play
      you: I play very well
      you: assume that for this calculation
      Grace: Check the my profile tab for the conversion as mentioned before it is not percentage based
      you: I did not give you any percentages
      you: it is just like the example above
      you: the same data input
      you: except for the Status,
      you: which is now Platinum
      you: If I have a Platinum status, 1000 Reward Points, 0$ bankroll, and play very well, how much money will I get from the conversion?
      you: You are taking really long to type that message
      you: Are you there?
      Grace: The reward points remains the same
      Grace: As in 1000 for $10
      you: Ok, thank you. That is helpful
      Grace: The number of Reward points is worked out using the following equation:
      Grace: Status Points x Status Multiplier = Reward Points
      Grace: Reward points can be converted in at a ratio of 1000 points = $10
      Grace: Bonus Points - These points are accumulated in the same method of the Status points (2 points for every $1 proportional rake or fee and 1 for every $16 CIP wagering).
      Grace: There is however an exception as all Status Points accumulated in Casino in Poker Games will only be converted into Reward Points with a Status Multiplier of x1 regardless of the status of the account.
      Grace: In the Poker Rewards Program, points accumulated through Casino games are calculated differently from the Poker ones for Rake/Fee.
      you: However, I get 9 Reward Points per Status Point
      you: now the maths do make sense
      Grace: In the Poker Rewards Program, points accumulated through Casino games are calculated differently from the Poker ones for Rake/Fee.
      Grace: Point 9 of the T&C states:
      Grace: 9. Reward Points accumulated from casino games are calculated at a 1:1 rate for all statuses.
      Grace: Let's say I am a GOLD member, and played 100$ in my 888poker Account just now:
      Grace: • $64 wagered on Casino games (16:1 = 4SP accumulated)
      Grace: • $36 generated in Rake/Fee (1:2 = 72SP accumulated)
      Grace: To know my Reward Points now I must:
      Grace: 1) Poker SP x Gold Multiplier (72 x 4.5 for GOLD);
      Grace: 2) Add CIP RP = + 4 (remain unchanged as 1:1 for all statuses)
      Grace: 3) Total = 328 Reward Points.
      you: you had misinformed me earlier when you told me a 1000 point amount would be converted to 180$, correct?
      Grace: Yes I did
      you: Ok, thank you for clearing all up
      you: I appreciate your honesty
      you: and you patience
      you: because I know I have not been an easy "customer"
      you: I am very happy that you took the time to explain all to me
      you: but do please try to be more careful in the future, to avoid time losses such as this one
      you: I have no more questions
      you: thank you so much!
      Grace: Good Luck
      Grace: Thank you for choosing us, .
      Grace: Enjoy the Game
    • jandsonpower
      jandsonpower
      Bronze
      Inscrição: 04-08-2009 Posts: 9.468
      Só não entendi por que foi aberto em humor.
    • ruuuic
      ruuuic
      Bronze
      Inscrição: 11-01-2010 Posts: 6.906
      Tu és doido, isso são 4h de conversa 8o
    • nuno21nt
      nuno21nt
      Bronze
      Inscrição: 06-28-2009 Posts: 18.069
      Li quase tudo. O teu inglês é muito bom! A informação errada era a dos $180, certo? Tipo, 2% de 1000 pontos equivale a $10 porque a percentagem está calculada em função do rake que foi de $500 (ou seja, 2% de cashback). Só que, assim, 18% de 1000 pontos tem que ser igual a $90 e não $180. Era isso?
    • fabiofilipe04
      fabiofilipe04
      Bronze
      Inscrição: 08-01-2010 Posts: 1.345
      tl;dr
    • xtremelexx
      xtremelexx
      Bronze
      Inscrição: 11-08-2009 Posts: 5.167
      Grace: Playing in poker ring games -earn 2 SPs + 2 BPs (if applicable) for every $1 of your contributed rake.*
      [...]
      Grace: It equals to $10
      O que eu entendi foi que:
      1000 pontos correspondem a 500$ de rake. Logo 2% dá 10$. Bate certo.

      Grace: He get $180
      Isso aí disse ela para te despachar. Se fores Platinum, continuas a receber 10$ por cada 1000 pontos. A única diferença é que ganhas pontos 9x mais rápido. Daí os 18%.
    • Nhoca
      Nhoca
      Bronze
      Inscrição: 10-25-2008 Posts: 1.837
      Original de nuno21nt
      Li quase tudo. O teu inglês é muito bom! A informação errada era a dos $180, certo? Tipo, 2% de 1000 pontos equivale a $10 porque a percentagem está calculada em função do rake que foi de $500 (ou seja, 2% de cashback). Só que, assim, 18% de 1000 pontos tem que ser igual a $90 e não $180. Era isso?
      É do género, só que a conversão é sempre à mesma razão (logo essa dos 180$ foi totalmente descabida - seriam 10$ na mesma), os pontos que se ganham é que são multiplicados para depois ter mais para trocar, como disse o xtremelexx.

      Logo, as contas estão todas certas e não havia erro nenhum. Mas primeiro que me conseguissem explicar... Lá está, umas horas gastas (também admito que me fiz duro de compreensão, porque queria ter uma resposta clara da parte deles)
    • xtremelexx
      xtremelexx
      Bronze
      Inscrição: 11-08-2009 Posts: 5.167
      Original de xtremelexx
      Grace: Playing in poker ring games -earn 2 SPs + 2 BPs (if applicable) for every $1 of your contributed rake.*
      [...]
      Grace: It equals to $10
      O que eu entendi foi que:
      1000 pontos correspondem a 500$ de rake. Logo 2% dá 10$. Bate certo.

      Grace: He get $180
      Isso aí disse ela para te despachar. Se fores Platinum, continuas a receber 10$ por cada 1000 pontos. A única diferença é que ganhas pontos 9x mais rápido. Daí os 18%.
      LOL
      Agora já não vou a tempo de editar o meu post para esconder o meu Mega FAIL!
      Só acabei de ler tudo agora e vi que isto já tinha sido esclarecido no final da conversa...
    • Ineees
      Ineees
      Bronze
      Inscrição: 08-28-2011 Posts: 540
      Bem, haja paciência!! Se fosse comigo já me apeteceria partir o computador se lesse mais uma vez "Grace: it is not percentage based"!!! :s_p:

      O teu inglês é realmente muito bom. :f_thumbsup:
    • gugajrf
      gugajrf
      Bronze
      Inscrição: 09-30-2008 Posts: 2.202
      Original de Ineees
      O teu inglês é realmente muito bom. :f_thumbsup:
      +1.

      Eu acho que tinha dito "fuck you!" a meio da conversa. Grande paciência.

      E a "Grace" deve ter um problema qualquer :facepalm: . Vou dizer "lack of sex" para entrar no espírito :D

      Eu irritei-me a meio da conversa... E mais não era comigo. Não consegue explicar uma coisa destas em condições e anda sempre a pôr frases feitas como resposta.

      Enfim :facepalm:

      PokerStrategy rulezzzz!
    • xtremelexx
      xtremelexx
      Bronze
      Inscrição: 11-08-2009 Posts: 5.167
      Please wait for a site operator to respond.
      You are now chatting with 'Paola'
      you: Hello Paola

      Please wait while I transfer the chat to 'Andreea'.
      You are now chatting with 'Andreea'
      you: Oh, hello Andreea

      Please wait while I transfer the chat to the best suited site operator.
      You are now chatting with 'Emma'
      you: Hello Emma.

      Please wait while I transfer the chat to 'Belinda'.
      You are now chatting with 'Belinda'
      you: Hello Belinda

      Please wait while I transfer the chat to 'Grace'.
      You are now chatting with 'Grace'
      you: Hello Grace
      Grace: Hello
      Ninguém queria falar contigo! :f_biggrin:
      Acontece-me muito isso também...
    • delphino
      delphino
      Bronze
      Inscrição: 02-17-2008 Posts: 8.553
      Original de fabiofilipe04
      tl;dr
    • nuno21nt
      nuno21nt
      Bronze
      Inscrição: 06-28-2009 Posts: 18.069
      Original de xtremelexx
      Ninguém queria falar contigo! :f_biggrin:
      Acontece-me muito isso também...
      Também a mim

      Original de Nhoca
      PARTE 2
      [...]
      Please wait while I transfer the chat to 'Grace'.
      You are now chatting with 'Grace'
      you: Hello Grace
      Grace: Hello
      you: It seems you have hung me up just a while ago during our chat
      Grace: I got disconnected
      you: I find that hard to believe, but I'll let it slip
      Esta é a melhor parte
    • Ineees
      Ineees
      Bronze
      Inscrição: 08-28-2011 Posts: 540
      Eu gosto desta :coolface:

      Original de Nhoca
      Grace: It is based on how you play
      you: I play very well
    • xtremelexx
      xtremelexx
      Bronze
      Inscrição: 11-08-2009 Posts: 5.167
      Original de Nhoca
      Grace: It is based on how you play
      you: I play very well
      you: If I have a Platinum status, 1000 Reward Points, 0$ bankroll, and play very well, how much money will I get from the conversion?
      ahahah :coolface: spotted!
    • nuno21nt
      nuno21nt
      Bronze
      Inscrição: 06-28-2009 Posts: 18.069
    • CALLIBAN
      CALLIBAN
      Bronze
      Inscrição: 09-27-2007 Posts: 4.154
      Bem, tenho de comentar isto.
      Primeiro comentário: AHAHAHAHAHAHAHAH!!!! lI ISSO TUDO E PARTI-ME A RIR! LOL LOL LOL

      it is based on how you play and the status you have

      It is not percentage based

      it is based on how you play and the status you have

      It is not percentage based

      it is based on how you play and the status you have

      It is not percentage based

      lol

      Mas o que me fez mais rir foi isto:

      Grace: You are asking for a specified number and I cannot give you that
      Grace: It is based on how you play
      you: I play very well
      you: assume that for this calculation


      Tu fizeste de propósito ou achaste mesmo que ela se referia à qualidade do teu jogo? Se sim, ainda me rio mais...

      Agora um comentário mais sério: Tás muito enganado se pensas que ela admitiu o erro...

      you: you had misinformed me earlier when you told me a 1000 point amount would be converted to 180$, correct?
      Grace: Yes I did
      »» Esta foi a forma simpática que ela arranjou para se ver livre de ti após 4 horas. Tenho alguma experiência no atendimento ao cliente e acredita: se o cliente está há 4 horas a dizer que "é azul", deixa-o dizer....

      you: I am very happy that you took the time to explain all to me
      you: but do please try to be more careful in the future, to avoid time losses such as this one
      you: I have no more questions
      - Aqui foi qd ela disse em voz alta algo simpático tipo "vai para a p... que te p.." :D :D


      Foi engraçado encontrar este post logo hoje depois de ter estado a "discutir" com o suporte da party poker, referindo que a promoção-bónus de depósito é enganadora. Se depositarmos com o código "RAKEFREE" ganhamos o bónus de 100% + um bilhete para um torneio de $50 000. Que promoção tão bonita, não é? Pois, mas....Bem, ainda hoje contava isto a um amigo. Até te vou mostrar o texto (é mais fácil fazer copy/paste e já deu para perceber que paciência não te falta. E além disso pode ser que também te faça rir. lol)


      [00:49:48] CALLIBAN: ontem falei com o suporte da party
      [00:50:00] CALLIBAN: uma menina mto simpática.lol
      [00:51:10] CALLIBAN: queria saber como era o rake a nivel de pontos ja q tenho um bonus para desbloquear
      [00:51:17] CALLIBAN: ela la explicou e no fim perguntei:
      [00:51:55] CALLIBAN: "mas então se este mês os MTTS nao tem rake, como posso eu fazer rake?"
      [00:52:11] CALLIBAN: resposta foi mais ou menos:
      [00:52:15] CALLIBAN: "pois..."
      [00:52:17] CALLIBAN: LOOOOOL
      [00:52:57] CALLIBAN: disse-lhe para registar a opinião de um cliente mto desiludido com a party, q é uma falsa publicidade e que deveriam referir isso
      [00:54:33] CALLIBAN: assim é fácil, darem-me um bónus tao grande com o código "RAKEFREE", fds, se o que nao tem rake sao os MTTS, então depreende-se que o bónus para ser libertado esteja de alguma forma associado a MTTS, n é?
      [00:54:36] CALLIBAN: com este nome?!
      [00:54:57] CALLIBAN: "tenho de jogar cash?" - pergunto eu
      [00:55:25] CALLIBAN: resposta :"tou a ver aqui q o senhor tb joga SNG's 1 table" - nesses já faz rake...
      [00:55:52] CALLIBAN: " pois, mas a jogar sngs $3, tenho o bonus libertado em 2013"
      [00:56:02] ZEscaleira(TUFATIFA): lol
      [00:56:10] CALLIBAN: e diz ela "lembro-lhe q os MTT sem rake são só durante este mês de Janeiro"
      [00:56:37] CALLIBAN: e digo eu "e eu lembro-lhe que o prazo que me deram para libertar o bónus é até 2 de fevereiro"
      [00:57:00] CALLIBAN: Só se em 2,3 dias eu for o nanonoko dos MTTS, para libertar isso..
      [00:57:03] CALLIBAN: resposta "pois..."
      [00:57:08] CALLIBAN: LOOOL
      [00:57:20] CALLIBAN: "..mas vai depender do que o senhor joga..."

      (...)

      [00:58:50] CALLIBAN: elogiei-lhe o atendimento e despedi-me
      [00:59:10] CALLIBAN: ela disse que ficam mto agradecidos com a minha reclamação pois assim melhoram...
      [00:59:16] CALLIBAN: tretas do costume...lol
      [00:59:21] CALLIBAN: respostas-standard
      [01:00:06 | Editado 01:01:29] CALLIBAN: no final escrevi " mto obrigado. (e nao, nao há mais nada em que me possa ajudar. Continue com esse bom trabalho, pois pelo menos o atendimento da party é 5 estrelas )"
      [01:00:12] CALLIBAN: ahahah
      [01:01:49] CALLIBAN: conclusão: tou a jogar SNG 1 mesa ;(
      [01:01:50] CALLIBAN: lol
    • xtremelexx
      xtremelexx
      Bronze
      Inscrição: 11-08-2009 Posts: 5.167
      Players will have 30 days from the date of making their Qualifying Deposit to meet the wagering requirements’

      Qualifying Deposits must be made using bonus code RAKEFREE between 00:00 ET on 1 January 2012 and 23:59 ET on 31 January 2012;
      Eu só vou depositar no final do prazo. Assim aproveito os rakefree MTTs e tambem o Bonus.
    • Nhoca
      Nhoca
      Bronze
      Inscrição: 10-25-2008 Posts: 1.837
      Fico satisfeito por ter proporcionado umas gargalhadas à malta. E sim, eu afinal consigo ser bastante :coolface: quando é preciso. Mas sempre com educação!

      Acho que no total, apeteceu-me mesmo mesmo mesmo a sério mandá-la bugiar pelo menos duas vezes durante a conversa, mas lá aguentei - só porque não queria que ela/ele "ganhasse". (bugiar é eufemismo)

      Reparem que digo ela/ele porque curiosamente todos os operadores por quem passei tinham nome de mulher: Grace, Paola, Emma, Belinda ... Acho altamente improvável!

      Ah, e obrigado a todos os que me elogiaram o inglês. Aproveito para dizer que faço traduções a bons preços! Se conhecerem alguém que precise, avisem!
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